Frequently Asked Questions

Meet Happiness uses Australia Post.

All orders comes with a tracking number for your piece of mind.  Tracking is made easier with an automatic email updates, you can also leave your mobile number so we can enroll you with SMS updates. Or you can enroll and track your orders at
https://auspost.com.au/mypost/track/#/search

Australia Post delivery times varies due to COVID and is around 5-14 business days (can be delayed up to 30 business days during peak season).

Shipping upgrade to Express post is available at checkout. If you need it faster please choose this option. We can do your order in 3-5 business days but we don't have control over post office delivery times.

We use Australia Post for International Shipping.  

Standard International Parcel Post is between 15-30 business days

International Express is between 10-15 business days

Please note, there might be delays due to COVID restrictions and few air flights. Don't worry. Your order will be delivered but might encounter some delays. All international shipping will have a tracking number so you can track where shipment has been.

We can definitely help you track your order because it comes with a tracking number. But you can also track your orders at https://auspost.com.au/mypost/track/#/search

If it goes missing or lost in transit, you can contact us and we'll lodge a file with Australia Post or you can contact Australia Post directly at https://auspost.com.au/receiving/delayed-lost-or-damaged-items/find-a-missing-item

1. Unless an error is made on our part, returns, refunds and exchanges are not accepted. The buyer needs to show proof of their claim that an error was made on our part. Contact us within 7 days of receiving the item.
2. Damage from misuse and abuse are not covered, nor is general wear and tear to the leather or edges.
3. If you lost a piece or hardware, we cannot make a refund or replace it.
4. Buyers are responsible for return postage costs.
5. If item is not returned in its original condition (You must return the item as you received it), the buyer is responsible for any loss in value.
6. Orders with incorrect address given by the customer are non-refundable. Kindly check your address prior to ordering.

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

• Custom or personalised orders
• Items on sale

Yes, we do. It is automatically applied once you order multiple items.

Meet Happiness uses high quality vegetable-tanned full-grain leather.

This leather is natural and with characteristics such as scars, insect bites, and variations of tone, which makes it one-of-a-kind. The leather may evolve with time and change its colour into beautiful patina.

• Watch out for substances that can cause damage such as water, oil, make up, and permanent dyes as colour transfer can occur.
• Avoid prolonged sunlight, heat, humidity, and chemical cleansers.
• You may use a leather conditioner from time to time to moisturize the leather and keep it from drying out.