Please reach us at happychamp@meethappiness.com.au if you cannot find an answer to your question.
All our leather goods are crafted from premium full-grain leather, sourced from renowned European tanneries. We use Italian Buttero from Conceria Walpier, Pueblo from Badalassi Carlo, and Volpi Leather from Volpi Conceria—each a respected member of the Genuine Italian Vegetable Tanned Leather Consortium. Additionally, we incorporate Chèvre goatskin leather from Alfran, a distinguished French tannery known for its quality and craftsmanship.
Meet Happiness uses Australia Post.
All orders comes with a tracking number for your piece of mind. Tracking is made easier with an automatic email updates, you can also leave your mobile number so we can enroll you with SMS updates. Or you can enroll and track your orders at
https://auspost.com.au/mypost/track/#/search
Australia Post delivery times varies and is around 3-10 business days (can be delayed up to 15 business days during peak season).
Shipping upgrade to Express post is available at checkout. If you need it faster please choose this option. We can do your order in 3-5 business days but we don't have control over post office delivery times.
We use Australia Post for International Shipping.
Standard International Parcel Post is between 15-30 business days
International Express is between 10-15 business days
All international shipping will have a tracking number so you can track where shipment has been.
Please note that we are not responsible for delays due to customs.
Buyers are responsible for any customs and import taxes that may apply.
We can definitely help you track your order because it comes with a tracking number. But you can also track your orders at https://auspost.com.au/mypost/track/#/search
If it goes missing or lost in transit, you can contact us and we'll lodge a file with Australia Post or you can contact Australia Post directly at https://auspost.com.au/receiving/delayed-lost-or-damaged-items/find-a-missing-item
International Express is between 10-15 business days
All international shipping will have a tracking number so you can track where shipment has been.
Please note that we are not responsible for delays due to customs.
Buyers are responsible for any customs and import taxes that may apply.
1. Unless an error is made on our part, returns, refunds and exchanges are not accepted. The buyer needs to show proof of their claim that an error was made on our part. Contact us within 7 days of receiving the item.
2. Damage from misuse and abuse are not covered, nor is general wear and tear to the leather or edges.
3. If you lost a piece or hardware, we cannot make a refund or replace it.
4. Buyers are responsible for return postage costs.
5. If item is not returned in its original condition (You must return the item as you received it), the buyer is responsible for any loss in value.
6. Orders with incorrect address given by the customer are non-refundable. Kindly check your address prior to ordering.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
International Express is between 10-15 business days
All international shipping will have a tracking number so you can track where shipment has been.
Please note that we are not responsible for delays due to customs.
Buyers are responsible for any customs and import taxes that may apply.
Yes, we do. It is automatically applied once you order multiple items.
Meet Happiness uses high quality vegetable-tanned full-grain leather.
This leather is natural and with characteristics such as scars, insect bites, and variations of tone, which makes it one-of-a-kind. The leather may evolve with time and change its colour into beautiful patina.
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